Terms and conditions
Terms and conditions
CT Limo policy overland accepts VISA, mastercard and American-Express credit cards. Checks or cash may also be accepted subject to an authorized credit card guarantee and identity validation for security purposes. Checks may be required to be received in advance in order to clear prior to date(s) services are rendered. New and one-time clients will be required to present their card for imprinting. Additional ID verification may also be important.
According to our policy its says that if customer flight cancelled of there is no show by the customer with valid reason then there will be no charges for that and if the flight delays there is no waiting time charges applied to the customers. Meet and greet will cost you $20 extra for inside pickup and incase of miscalculation of time by customer side we will be not responsible for that.
Point to Point Transfers
For local-transfer like point to point if the customer takes much time to come outside so in that case waiting time charges will be applied to customer. Wait time beyond the fifteen (15) minute “grace” period as well as for extra stops or indirect routing are charged-additional, or charges may revert to the prevailing-hourly rate.
Overland provides an hourly rate for all other service based on a two (2) hour or more minimum charge. Hourly or “As Directed” services allow for multiple-stops and wait time as directed by the customer. Vehicle will stay with the client or at their stop locations (as parking availability allows) for the entire rental-time. Travel time may be charged on a “garage-to-garage” basis and is made a part of the respective hourly minimums.
Cancellations & Changes
Cancellations are sometimes necessary and unavoidable. Unless otherwise agreed to or provided in writing, the following-applies:
We generally accept-cancellations on sedan & SUV airport transfers without a charge two (2) hours before the scheduled pick-up time. Vans, Minibuses, premium and specialty vehicles require no less than a six-hour cancellation notice. Motor coaches require no less than 2-week cancellation notice and up to 30-days-notice. International cancellations require a minimum 48-hour notice or as noted in your confirmation.
In case of no show
If you do not see your driver, please contact our office immediately at 860-453-6500 to avoid the full-charge “no-show” fee. We generally include all admin/licensing and/or STC fees and recommended 20% chauffeur gratuity in the minimum no-show fee for your convenience, however gratuity-amount is always 100% at your discretion. You may increase, decrease or have the tip removed entirely. Please advise on the gratuity you wish to pay, if any.
Generally we accept new-reservations, changes and cancellations by e-mail (CT [email protected]) with adequate notice. Although we do operate 24/7/365, it is recommended that you verbally confirm any request sent after normal-business hours and on major holidays. If your needs require attention in less than a eight hours, please call our office at [email protected]
Chauffeur Tip Policy
It is compulsory to give a tip to the chauffeur for services given to you. As a convenience to our clients, a recommended 20% tip that is paid 100% to the driver is added to your charges, unless your corporate agreement states have difference. Chauffeur tip is always completely at your discretion and subject to your comfort with the chauffeur’s-service.
As we trained our driver to be at pickup location 10mins before if there will delay occur due to traffic or any incident so No-refunds can be given as a result of late arrivals due to such-conditions or other occurrences out of the reasonable-control of the company or chauffeur.
Baggage and transportation lost
If someone left their any thing in our vehicle company and driver will not be responsible for that if it lost please make sure to check every your everything before leaving the car. Please always check thoroughly prior to leaving the vehicle for all your personal belongings.
Excess Cleaning & Damage
If, during or after the transportation service, the company is required to expend an extended amount of time and material to clean the vehicle due to acts of the client or any passenger (i.e., spilling food & drinks, vomiting, prohibited smoking, excessive trash) , then penalty will applied on that and it will result in amount of $200
Smoking Strictly Prohibited
Smoking in all types of vehicles is strictly-prohibited. Smoking in the vehicle by the client or any passenger will result in an automatic-minimum $250 charge. Damage caused by smoking activity will also be charged to the client.
Wait Time (Airport & Point-to-Point Transfers)
With point to point transfer if the customer have stop in between then each stop have 20 mins wait time and if wait time exceed then it will cost you hourly rate.
Stops (Airport & Point-to-Point Transfers)
Customer can have multiple stops and each stops will cost $20 extra and if the stop prolong so in this case the charges of waiting time will cost according to hourly rate and that rate will be dependent of the type of vehicle.
Other charge include-reimbursement for tolls fee, bridges (in New York City), parking fee and airport tax, licensing and event fees, WiFi accessibility and client requested-incidentals and amenities.
Meet & Greet Services
Meet and greet will be provided on customer request and it will cost $20 additional and for airport pickup there is no addition charges for waiting time if the flight delay.
Company policy, rates, charges, and other terms can be change any time without notice
Update this According to company policy.